Home of Premium Toner Cartridges

Sales Line:0208-1238-208

Customer Service

Shipping & Delivery
When will you deliver? Buy any cartridge or other computer related products from us by 15.00PM Monday to Friday will be deliver within 1-5 working days between 9:00AM to 5.00 PM. Orders placed on Saturday and Sunday will be deliver within 2-5 working days from following Monday.Please note that we can not deliver on a bank holiday, however we will endeavour to deliver on the next official working day. Subject to status, credit check and stock availability * Delivery is FREE on everything for next 1-5 working Days, except Saturday. * We endeavour to deliver all orders between 1-5 working Days. Subject to status and stock availability. * All orders are delivered by Royal Mail/Private Courier between Monday to Friday. Delivery on Saturday will cost £15/- and it's not free. * All products with a value in excess of £50 must be signed for. Delivery will be attempted before 5.00pm (although this cannot be guaranteed). If no one is available to sign for the product, a card will be left and the parcel held at the local Royal Mail Depot for you to collect. Parcels will be held for 10 days before they are returned to Inkjet-Toner.co.uk. Please call the number specified on the card if you wish to re-arrange delivery, collect from your local Post Office or to re-direct the parcel to an alternative address. If your order is subject to further credit and security checks, your order may be delayed by up to 72 hours.
Privacy & Security
We will treat all your personal information: As confidential and will only disclose the same in the circumstances set out below; and, In accordance with Data Protection legislation from time to time in force in England and Wales . When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing and delivery address, credit card or other payment information (Note: we do not keep or save customer’s credit card/financial information after completion of order on our website). We confirm that these information will be held by us in accordance with the Data Commissioner's office and collected lawfully in accordance to the Data Protection Act 1998. We will use your personal information for the following purposes: Processing your orders; To administer this Website; For statistical purposes to improve this Website and its services to you; If you have not objected during the registration process, to notify you of products or special offers that may be of interest to you; If you have not objected during the registration process, to disclose to other members within our group of companies and also to other relevant third parties, who may contact you about their products or services that may be of interest to you;
Returns & Replacements
Our objective is to provide a wide selection of brand-name office supplies at the best prices over the Internet. For your peace of mind and happiness, we offer these terms in respect of returns and refunds for our products. We offer a 100% satisfaction guarantee that means that if you are not satisfied with any product you buy from us you may return it (without giving a reason if you wish) up to 14 days after receipt of your order, provided they are unused, unopened and kept in original packaging (including their documentation, warranty cards, manuals, and accessories). Postage and insurance are not refundable. If you are returning goods, you have to make your own arrangements for shipping goods to our premises at your cost. On successful receipt of the returned goods we will refund the full amount within 14 days. If we are collecting goods on your behalf then we may deduct the cost of collection from your refund. For your complete satisfaction, we offer a full refund on any unwanted orders placed on our website. As per our delivery options you can email (sales@ecocartridges.co.uk) or call 0203 2862 676 within 24hrs to notify us of any changes to your order. We will refund the full amount within 30 days of the cancellation of the order. Defective items may be returned together with a copy of our invoice for a full refund including the cost of carriage. As all of our products carry their warranties from respective manufacturers, we will be pleased to replace these products provided prior Returned Merchandize Authorization is issued by their manufacturer. All returns must be shipped freight prepaid. Product returns must be delivered to: www.ecocartridges.co.uk, Returns Department, 112 Peel Road, North Wembley HA9 7LX When will I get my replacement? Your replacement will be dispatched once the faulty goods have arrived back to us. How long will a refund take to show on my card? A credit will be applied to your card within 30 days of the goods being returned. Do I have to pay to return goods? We will organise a courier collection of any faulty goods. Unwanted goods are returned at your own expense.
Viewing Orders
Login into your Account and then view your order in your Account Page.
Updating Account Information
You warrant that: The personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and You are not impersonating any other person or entity You will notify us immediately of any changes to your personal information by e-mailing or telephoning our customer service representatives.
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www.ecocartridges.co.uk © Copyright 2014, All Right Reserved,
Company Reg No: 7363932 VAT Reg. GB 111 3314 80